Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

HOW DO I RETURN AN ITEM?

— You have 14 calendar days from the date you received an item to return it.

— To be eligible for a return, send us a written request within 14 days of delivery. The item must be received at our provided return address in Switzerland within 10 days of Serlet's approval to qualify for any refund.

— You must purchase tracking and email us at sales@serlet.ch with the tracking information & your order number.

— Your return item must be unworn, unwashed, and undamaged.

The customer is responsible for all shipping costs related to returns, exchanges, and any service fees. Please note that shipping charges are non-refundable, and the return fee will be deducted from your refund when processed.

The item remains the costumers responsibility until it is received at our return address.

Once you have contacted us via email, we will provide you with the return address.

REFUNDS

We will notify you once we’ve received and inspected your return and let you know if the refund was approved. If approved, you’ll be automatically refunded using your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund.

DAMAGES AND ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective or damaged or if you received the wrong item so we can evaluate the issue and make it right.